Shopping Cart - Tk0.00

You have no items in your shopping cart.

Customer Service

Shipping & Delivery

How will the delivery be done?

We process all deliveries through:

  • Reputed couriers
  • Our in house delivery team

 

How much are the delivery charges?

With in Dhaka city, delivery charge is BDT 5% and outside Dhaka city it is BDT 7% of product price.

Note: If there is any modification in delivery charge for a particular item, it will be mentioned in Product details.

 

What is the estimated delivery time?

The estimated time of delivery is mentioned on every product details page. It may differ from one item to another. Please read below for an explanation of delivery estimates:

Normal Delivery: If your shipping address is within Dhaka city, products will be delivered by next business day. If it is outside Dhaka then it will take 2-4 business days.

Note:

  • Any order placed after 6 pm will be considered as order of next business day, not as same day.
  • Business Day: Saturday to Thursday except public holidays.

Does NEL deliver internationally?

NEL doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangladesh.

Privacy & Security

Is it safe to use my Credit/Debit card on NEL?

Yes, shopping at NEL is 100% safe. All Credit card and Debit card payments on NEL are processed through secure and trusted payment gateways. NEL and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

Returns & Replacements

All physical products sold on NEL are covered by our 7 Days Replacement Guarantee.

The following shall not be eligible for replacement:


• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Products with tampered or missing serial / UPC numbers 
• Any damage / defect which are not covered under the  warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

Note:

Replacement of the product is subject to availability of the same on NEL web site.

Ordering
Step-1: Choose the product you want to buy and press details button.
Step-2: Read the details of the product. Select your desired size (if applicable), quantity and then press “Add to Cart” button.
Step-3: IF you want to buy more items you can press “Shop more items” button, it will redirect you to home page. If you want to proceed with existing products, please press “Proceed to Checkout” button.
Step-4: You need to log in, if you are a registered customer. If you are not a registered customer please “Register” or “Buy as Guest”
Step-5: Put required contact and shipping information for the order.
Step-6: Select payment method.
Step-7: Place your order. Our customer support team will contact you to deliver your ordered products.
Payment, Pricing & Promotions

How do I make a payment for a NEL purchase?

NEL offers multiple methods to make payments for your order: Credit Cards & Debit Cards, bKash, E-Gift Voucher, Cash-on-Delivery (COD).

What type of cards do you except?

Any valid Visa, MasterCard Solo and Electron credit card from any bank will work. In fact the card does not even need to come from the Bangladesh. Any valid MasterCard, Visa Solo and Electron card from any country can be processed.

Is it safe to use my Credit/Debit card on NEL?

Yes, shopping at NEL is 100% safe. All Credit card and Debit card payments on NEL are processed through secure and trusted payment gateways. NEL and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

Are there any hidden charges when I make a purchase on NEL?

There are absolutely no hidden charges when you make a purchase with NEL except the delivery charge. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

What is Cash on Delivery (COD)?

If you do not prefer to make an online payment on NEL site then you can opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on NEL.

Placing a Cash-on-Delivery (COD) Order

All items that have the "Cash-on-Delivery Available" Icon are valid for order by Cash-on-Delivery. Add the item(s) to your cart and proceed to checkout.

When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery" and complete the check out process.  

You will be required to make a Cash payment at the time of delivery of your order.

Terms & Conditions

  • The maximum order value for COD is BDT 50,000
  • Please make ONLY Cash Payment at the time of delivery.